As said above this is the second accurate and honest review I have written about this product, the first has been removed although it was 100% acurate.
Bed arrive damaged, splinted and dangerous for a child to use! After weeks of waiting for a response I’ve been told I’ve got 3 weeks to wait for a replacement part.
Instructions to build were also missing and so were a few sticker covers which cover the random holes in the wood which are not required in the build- I can only guess they use the same frame for multiple build heights rather than separate frames.
The product is ruined by these holes which need covered, you’ll have approximately 12 wood effect stickers on show. Customer service was terrible and the frame was dangerous.
It this review is deleted again I’ll just resend.
Overall this is a lovely product which was spoiled by splintered and damage wood on the trundle bed side. This would be dangerous for a child to sleep beside. Product was missing some minor assembly parts and also no instructions on how to assemble the trundle.
Waiting to see if we get new in-splintered parts sent out.
We are sorry the bed arrived with a splintered part. Unfortunately due to mishandling during transit, some parcels may arrived damaged. As advised, this and the missing part will be replaced as soon as possible