We usually process orders within 1-3 working days. Providing it has not been already been sent from the warehouse, we should be able to make changes prior to the order going out. If, however, the item has already been dispatched, delivery needs to be refused once it arrives at the door. If goods are accepted and signed for, we will not be liable for the return costs.
All items must be returned within 30 days of the item being delivered. Please note, we ask our customers to contact us via email: firstname.lastname@example.org before attempting to return any goods. This will enable us provide the necessary returns information. If returns are deemed unsuitable once received back to us, we will not be responsible for covering any costs incurred from the return postage.
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