We currently only ship to the UK, Italy, and France.

We offer free shipping to all areas except Northern Ireland where there is a shipping fee of  £15.

You can track your order by selecting the 'Track Order' option at the footer of our home page. 

We usually process orders within 1-3 working days. Providing it has not been already been sent from the warehouse, we should be able to make changes prior to the order going out. If, however, the item has already been dispatched, delivery needs to be refused once it arrives at the door. If goods are accepted and signed for, we will not be liable for the return costs.

If you have missed your delivery, your courier will leave a card with further instructions. 

Regrettably we do not offer customer collection due to our warehouse operations.

We accept PayPal, Visa, Mastercard, American Express and Apple Pay

All items must be returned within 30 days of the item being delivered. Please note, we ask our customers to contact us via email: info@rareepoch.com before attempting to return any goods. This will enable us provide the necessary returns information. If returns are deemed unsuitable once received back to us, we will not be responsible for covering any costs incurred from the return postage.