Rare Epoch

Q&A

FAQs

Do you ship to my country?

We currently only ship to the UK, Italy, and France.

How much does the shipping cost?

We offer free shipping to all areas except Northern Ireland where there is a shipping fee of £15.

Where can I track my order?

You can track your order by selecting the 'Track Order' option at the footer of our home page.

I need to change something on my order. How can I do this?

We usually process orders within 1-3 working days. Providing it has not been already been sent from the warehouse, we should be able to make changes prior to the order going out. If, however, the item has already been dispatched, delivery needs to be refused once it arrives at the door. If goods are accepted and signed for, we will not be liable for the return costs.

I have missed my delivery, can I re-arrange another delivery?

If you have missed your delivery, your courier will leave a card with further instructions.

Can I collect my order?

Regrettably we do not offer customer collection due to our warehouse operations.

What forms of payment do you accept?

We accept PayPal, Visa, Mastercard, American Express and Apple Pay

What is your return policy?

All items must be returned within 30 days of the item being delivered. Please note, we ask our customers to contact us via email: info@rareepoch.com before attempting to return any goods. This will enable us provide the necessary returns information. If returns are deemed unsuitable once received back to us, we will not be responsible for covering any costs incurred from the return postage.